This Refund Policy describes when you are entitled to a refund for tickets and services purchased through WORLDZTRAVEL LLC and how refunds are processed. Refunds are governed by the airline's fare rules and by U.S. Department of Transportation (DOT) regulations, which this policy follows.
1. 24-Hour Risk-Free Cancellation (DOT Rule)
If you book a flight at least 7 days (168 hours) before the scheduled departure, you may cancel within 24 hours of booking and receive a full refund to your original form of payment with no cancellation fee. This applies to all tickets — including non-refundable and Basic Economy fares — for travel to, from or within the United States.
2. Refunds Required by DOT Regulations
You are entitled to a refund (not merely a travel credit), regardless of fare type, when:
- The airline cancels your flight and you do not accept rebooking or alternative compensation.
- The airline significantly changes your flight — including a departure or arrival time change of 3+ hours (domestic) or 6+ hours (international), a change of departure or arrival airport, an increase in connections, or a downgrade to a lower class of service — and you decline the alternative offered.
- You paid for ancillary services that were not provided (e.g., seat selection, Wi-Fi, checked bags that were significantly delayed per DOT standards).
Under DOT rules, such refunds must be automatic and prompt: within 7 business days for credit card purchases and within 20 calendar days for other payment methods, once due.
3. Voluntary Cancellations (You Change Your Mind)
| Ticket Type | Refund Eligibility |
|---|---|
| Refundable fare | Refundable per fare rules, minus any applicable airline fee |
| Non-refundable standard fare | No cash refund; airline travel credit usually issued, minus any airline cancellation fee |
| Basic Economy | Generally not refundable and not creditable (outside the 24-hour window) |
| Within 24 hours of booking (booked 7+ days out) | Full refund regardless of fare type |
4. Agency Service Fees
- Any service fee charged by WORLDZTRAVEL LLC is disclosed before you pay.
- Service fees for completed services (e.g., a change already processed) are non-refundable.
- If a refund is required under DOT rules due to airline cancellation or significant change, we do not deduct an agency penalty from the airline refund owed to you.
- Refunds of our service fees, where applicable, are processed to your original payment method.
5. How to Request a Refund
- Call (866) 784-3242 (24/7) or email contact@worldzflights.online with your booking reference and reason for the request.
- We determine your eligibility under the airline's fare rules and DOT regulations and confirm it to you in writing.
- Eligible refunds are submitted to the airline/payment processor. Credit card refunds are typically issued within 7 business days of approval; other payment methods within 20 calendar days. Your bank may take additional time to post the credit.
6. Non-Refundable Items
- Tickets where travel has already commenced or where the passenger was a no-show, unless the airline's rules provide otherwise.
- Travel credits already issued and accepted in lieu of a refund.
- Third-party products (e.g., travel insurance) after their own refund window has passed — these are governed by the issuing provider's terms.
7. Chargebacks
If you believe a charge is incorrect, please contact us first at (866) 784-3242 — most issues are resolved faster directly than through a card dispute.
8. Questions or Complaints
Contact us at contact@worldzflights.online. For unresolved air travel consumer issues, you may also contact the U.S. DOT Office of Aviation Consumer Protection at transportation.gov/airconsumer.